Saturday, August 02, 2008
hai, nandesyo?Bismillahir Rahmanir Rahim.
adori-san, adori-san.
sikit2 adori-san.
balik2 adori-san.
haaaaai, nandesyo~~~?
ye sayaaaaa, apa dia~~~?:P
Assalamualaikum kawan2~
ok, so.... seperti biasa,
kerja adalah?
well, work is madness.
madness i say,
MADNESS!
hyah!
back in 2005 masa baru2 masuk keje,
i was put under the customer training team.
so kenalah men-terel-kan diri dengan design tools,
sebab nak kena jadi trainer to the customers.
sometimes customers would come to thank me,
sometimes? they clap their hands when i close!
ishkk!!! blushing machik!
but sangat gembira la.
people appreciate you kan *^-^*
after i got good in that,
i had to maintain being a trainer,
plus being one of the support engineers for the FAEs.
FAE: Field Application Engineerthey are the engineers who go out to the field,
meet customers, hold meetings & discussion with the customers,
the ones who handles customer's projects directly.
so they have to know alot.
and having to know alot, and having to cover alot of grounds,
means that they don't have time with the details.
it is us, the AEs (Application Engineers) who help them
when FAEs return with homeworks entrusted by the customers.
so AEs spend alot of time in the office,
doing error analysis, performance comparison,
circuit connection checking etc etc etc,
does stuffs.
so i did that for some time.
never had to go face to face with customers
except for when i'm training them.
other than that, i worked internally at the office.
and that, is a comfort.
until april last year that is.
when mr manager decided to put me in charge of the s.corp's helpdesk.
so since then,
from zero interaction with outsiders,
there i was, attending meeting with the supplier people,
the customer, sometimes with all of the involved parties.
and everywhere i go, why oh why am i the only female in the room?
it intimidates ok???
:P
anyway, since then,
there i was,
sitting at the help desk at s.corp,
thursday and friday every week,
handling questions & problems,
face to face with the customers :P
live.
in real time.
that was like,
oilaaaaa~~~
gila ker????
i'm not japanese mind youuuuuu,
what if i don't get what the customer is trying to say?
and what if they ask me about things i don't know?
i only know tools!
devices? intellectual properties?
high speed interfaces?
i donno all that!?
what am i gonna do if they ask me those??
can i just drop down and play dead?
i'd very much like to do that, please?
but?
time flies,
and its been over a year now.
i'm still alive,
Alhamdulillah.
and now its adori-san, adori-san.
sket2 adori-san.
balek2 adori-san.
haiyoooohhh~~~
sangat manja lah customer saya.
so last friday,
i was at the helpdesk as usual.
the sales person from the supplier was with me.
so it was way past over working hours,
but we were still doing it, work i mean.
and talking.
among other things, he kept apologizing.
for the lack of help & team spirit from his firm's AEs.
thing is, AE from supplier datang jugak,
suppose nyer datang tolong, as a team.
tapiiiii...?
datang lambat, balik awal,
haper pon tak buat :P
so sumer case sapa yang kena handle?
adori-san jugakkkkk... :P
and those makan gaji buta people will say what?
oh yeah, they really love their adori-san :P
ahah, hah,
nope, not funny :P
i do complain.
but not to the supplier la, to my bosses.
yela... orang2 distributor mana leh kong ajor ngan supplier.
kena termination kang tak pepasal jek :P
but the workload is just TOO MUCH.
my partner FAE helps me out with some la,
but still... he has his own load too kan...
mr sales is a very good man.
with all his workload,
he still monitors the incoming and outgoing emails,
and he saw the number of emails and cases i was handling,
and at the hours of my sent emails.
so he kept apologizing.
and i kept saying its ok.
turns out with all the workload,
he was worried if i'd get sick,
i later find out,
that he went seeing one of the customer earlier in the day.
and the customer was asking him about adori-san from the helpdesk.
adori-san orang mana?
(adori-san orang kajang lohh)apsal adori-san bleh cakap nihonggo cam nihonjin?
(sebab adori-san dah melapok kat nihong dah berapa kurun lohh)adori-san orang distributor ker orang supplier?
(adori-san orang disty lohh)adori-san itu,
adori-san ini.
adori-san, adori-san, adori-san.
as it turns out...
rupanya last2 customer tu cakap kat mr sales:
"adori-san ga herupu desuku ni iru kagiri,
watashi wa X igai no FPGA wa tsukaimasen!"
selagi adori-san ada kat helpdesk,
saya takkan guna FPGA lain selain dari FPGA brand X!lohhhh~~~
camtu rupernyer~~~
padanla mr sales sangat risau~~~
takut customer lari~~~
hik hik.
hik hik hik.
*^-^*
i couldn't hide my delightness.
i was grinnning and clapping my hands lightly.
"hontou desukaaaa?"
are you serious??"hontou desuyoooo"
dead serious."sonna koto ittetandesuka?"
he said that?"un. itteta."
yep. he said that."iyaaaaaaaaa, ureshii desuneeee"
huhuuuuu... sangat gembiraaaa..."hontouni arigatai desuyo.
adori-san no okagede okyakusan ga bokura no seihin wo tsukattekurete.
itsumo arigatou gozaimasu."
we're so grateful to you,
thanks to adori-san customers uses our products,
thanks so much for always."iya iya iya,
minna ga win-win dekitara,
watashi ikura demo gambaremasu!"
no, no, no,
if everybody gets a win-win,
then i'll be working my ass off no matter how much the load!cheh, pantang kena puji sket tros janji nak keje kuat :P
tapi,
hik hik.
hik hik hik.
me and my motivations.
time under customer training dulu,
customer datang cakap time kaseh jek pon dah gembira.
ini kan pulak bila customer bagitau supplier
yang dia takkan berubah device selagi adori-san ada.
hwahhhhh...
golek2 machikkkk...
me & mr sales walked to the station and rode the train together after that.
talked about lotsa things.
i have this perangai.
dulu time muda belia, late teens early twenties,
i'm more like wanting to show off the things i know.
gotta be better than anyone else,
can't let anybody take me for a fool kan?
but now i have this perangai:
tau pun buat2 tatau.
belakon bodoh :P
i learned over time that its like one of the eastern manners.
when a person beriya2 bercerita,
its rude la if you cut the person off
by telling the person off that you already know,
or you know more.
esp when the person you're talking to is a senior.
anddddd....
i learned over time,
that it is a way to dig out the other person's opinion,
without revealing your own.
its a good way to feel out the other person
so that you'll know how to position yourself around him/her.
its a good method of being humble too.
esp when the other person is older than you,
the other person will kinda take you under his/her wing.
everybody have something they wanna pass on or teach everybody right?
i guess, its more clever when you make it obvious that you wanna learn.
you gain info and knowledge,
and you help boost the other person's confidence.
you make the other party feel good,
and its a win-win.
and i like win-win situations, really.
so we walked, and talked,
and i got to know more about him,
his opinions on things, his experiences,
and the real stance suppliers should stand on in a business.
we got to know each other more,
and this kinda understanding between supplier & disty,
i'd like to think its a plus to the business *^-^*
one word came into mind after work that day.
my 4th year as a "society person"
(its a slang in japanese for orang bekerja,
a person who works is a person who contributes to the society
cuz well, we pay our taxes right?)
and i finally got it.
i finally got what anybody and everybody under a firm
has to have in order to have the right to belong in that firm:
"value of existence".
that you are valuable.
that it has to be you and nobody else.
now that customer said it,
and the supplier knows it,
i think i belong and Alhamdulillah,
i can safely say,
the payslip adori-san receives every end of the month,
adori-san earned.
Alhamdulillahi Rabbil Alaminnnn...!
*^-^*
but nothing comes free right?
skang adori-san takleh cuti lama2
cuz sumer orang takut kalau adori-san cuti lama2 kang customer lari :P
hwehhhhh...
and that is why,
adori-san takleh balik kajang this summer tsk tsk tsk...
Alhamdulillah,
i am working for a sincere,
hard working,
bribe free,
internal politics free firm.
Alhamdulillah,
all of us look out for one another,
and we help out one another
just as much as we straightly point out the mistakes another does,
and we share pointers.
Alhamdulillah,
we only have to do our jobs,
and when we do good we will be rightly evaluated,
and appreciated without having to be in good political terms with whoever.
for all this,
i have none other to thank but Allah.
and insyaAllah,
selagi ada orang yang appreciate adori-san,
wants adori-san in their team,
believes that if they put adori-san in position to help customers,
then customers will choose us as their main support,
adori-san will stay and enjoy the ride.
and adori-san will work hard for an all win result,
insyaAllahhhh...
*^-^*
and i marvel how true are the words that say, when you try your best, someone is bound to take you into notice. and when you show diligence and motivation, chances might just fall into your lap. no matter how you seriously thought about quitting all thru the dire process,
insyaAllah, He will see you through.
how true.these words, they stay true.
they do.
*^-^*
"it meant the world to hold a bruising faith
now its just a matter of grace"
edri vented out at8/02/2008 03:00:00 PM
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